Refund Policy

We want you to love every Puriteo order. Because our products are consumed, returns follow a few simple rules for your safety.

Eligibility

Unopened products in their original seal can be returned within [X] days of delivery. For hygiene reasons, opened supplements cannot be returned.

Damaged or incorrect items

If your order arrives damaged, tampered with or incorrect, write to us within [48 hours] of delivery with photos of the package and product. We’ll send a replacement or issue a full refund.

How to request a return

• Email support@puriteo.in with your order number and reason.
• Our team will confirm eligibility and arrange a pickup [where available].
• Once received and checked, your refund is processed.

Refund timelines

Prepaid orders are refunded to the original payment method within [5–7 business days]. Cash-on-delivery refunds are sent to your bank account or UPI.